Our puppies are 100% safe, secure, and guaranteed to be in good health and free from any visible signs of infection at the time they are shipped or picked up. Every puppy is carefully raised, examined, and prepared before leaving our care.

 

We take pride in our commitment to each family long after a puppy goes home. As a family of breeders and experienced puppy counselors, we strive to ensure every puppy thrives. While we believe in the quality of our breeding program, we also acknowledge that certain factors, such as genetics, exercise, nutrition, and daily care, are beyond our direct control once the puppy is in a new home.

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One-Year Health & Replacement Guarantee
We understand that puppies cannot be replaced because of the emotional bonds they form with their families. However, in the unfortunate and unforeseen event that a puppy passes away within one (1) year of the purchase date, or is diagnosed with a serious health disorder that significantly and adversely affects its quality of life, we will provide a replacement puppy of equal value at no cost.
Conditions of this guarantee:

1. The cause of death or qualifying condition must be certified by a licensed veterinarian

2. A written veterinary report must be emailed to us for review

3. The condition must be verified as congenital or pre-existing

Shipping, delivery, or veterinary expenses are not included in the replacement guarantee.

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Initial Veterinary Examination Requirement
To validate this Health Guarantee, we require the following:

• The puppy must be examined by a licensed veterinarian

• A copy of the veterinary health examination report must be sent to us within ten (10) business days of receiving your puppy

Failure to provide this documentation within the stated timeframe will void this Health Guarantee.

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Vaccinations & Ongoing Care
Your puppy comes with age-appropriate vaccinations and deworming completed prior to shipping. Please do not re-vaccinate immediately upon arrival.
We expect all new owners to:

• Continue proper deworming protocols

• Maintain routine veterinary checkups

• Follow your veterinarian’s recommended vaccination schedule through at least 16 weeks of age or beyond

Proper care and routine veterinary supervision are essential to maintaining your puppy’s long-term health.

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Pre-Shipping Veterinary Health Certification
All puppies undergo a comprehensive health examination by a licensed veterinarian before shipping. Each puppy receives an official Veterinary Health Certificate, which evaluates and certifies the puppy’s condition in the following areas:

1. Cardiovascular system

2. Skin and coat

3. Eyes

4. Mouth, teeth, and gums

5. Musculoskeletal system

6. Respiratory system

7. Ears

8. Urogenital system

9. Gastrointestinal system

This health report is completed on the date of shipping to ensure the current and accurate health status. If any serious health concern is identified, the puppy will not be shipped.
We also require that you have your puppy examined by a licensed veterinarian within ten (10) days of arrival.

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Exceptions to This Health Guarantee
This Health Guarantee does not cover:

1. Conditions resulting from neglect, improper care, injury, or accidents

2. Failure to provide routine or ongoing veterinary care

3. Costs related to spaying or neutering, including undescended testicles

4. Stress-related illnesses, parasites, or minor treatable conditions

30-Day Money-Back Guarantee
We understand that bringing a new puppy into your home is a major decision, and your confidence matters to us. For this reason, we offer a 30-day money-back guarantee.
If, within the first 30 days of adoption, you determine that your puppy is not the right fit for your family or lifestyle, you may return the puppy to us for a full refund of the purchase price.
This guarantee reflects our commitment to your satisfaction and the well-being of our puppies.

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What’s Included With Your Puppy
Every puppy goes home with comprehensive care and documentation to give you complete peace of mind. What’s included:

1. 10-Year Health Commitment

2. Microchip

3. Nose-to-Tail Veterinarian Health Check

4. Up-to-Date Vaccinations & Deworming

5. Complete Veterinary Records

6. Registration Papers

7. Official Health Certificate

8. Dewclaws Removed

Vaccinations & Deworming
Your puppy will be fully up to date on all age-appropriate vaccinations and deworming before going home. No immediate re-vaccination is required upon arrival. Continued vaccination and deworming should follow your licensed veterinarian’s recommendations.

Nose-to-Tail Veterinarian Health Check
Each puppy receives a comprehensive nose-to-tail examination by a licensed veterinarian before pickup or delivery. You will receive copies of your puppy’s veterinary health records at the time of pickup or delivery, ensuring full transparency regarding your puppy’s medical care.

Acceptance of Terms
By purchasing a puppy from us, you acknowledge that you have read, understood, and agreed to the terms of this Health Guarantee.
For any questions regarding this policy, please contact us directly using the information provided on our website.